Effective Date: May 11, 2021
Information We Collect When You Visit the Site
For each visitor to our Site, we may collect information such as the domain name of the website the visitor came from, the e-mail addresses of those who post messages to our bulletin board (if given), the e-mail addresses of those who communicate with us via e-mail, aggregate information on what pages visitors access or visit, information volunteered by a visitor, such as survey information, participation in chats or discussion boards, and/or site registrations. MHA does not sell or rent your information for commercial purposes.
With respect to Tell-A-Friend: If a user elects to use our referral service to inform a friend about our Site, we ask them for the friend's name and email address. Mental Health America's Advocacy Network will automatically send the friend a one-time email inviting them to visit the Site. This information is stored for the sole purpose of sending this one-time email.
With respect to SmallStepsSMS: If a user elects to use our text messaging service to receive mental health education and skills training, we will ask them for their phone number and some demographic information (for example age). Phone numbers and any other identifying information are stored by Audacious Software, who is partnering with MHA, for the sole purpose of sending text messages. Phone numbers are encrypted so that they cannot be traced back to the user. Demographic information will be used for the purpose of personalizing the text messages a user receives.
We may collect this information and use it for marketing and communications purposes, internal review, research, and to improve the content of our Web page, but personally identifiable information is generally not shared with other organizations for commercial purposes.
Cookies: To help make our Site more responsive to the needs of our visitors, we invoke a standard feature found in browser software, called a "cookie", to assign each visitor a unique, random number, a sort of anonymous user ID that resides on your computer. The cookie identifies the computer that a visitor uses to access the Site, but cannot access or read information from your computer’s hard drive. You can delete or disable cookies at any time by changing the preferences in most web browsers.
For our internal purposes, we gather date, time, browser type, navigation history and IP address of all visitors to our site. We use this information for our internal security audit log, trend analysis and system administration, and to gather broad demographic information about our user base for aggregate use. We collect more information with our Screening Tools, as discussed below.
If you use our screening tools on the Site, you provide us with personal information regarding your mental health conditions, such as depression or anxiety. We also collect voluntary demographic information, including age range, gender, race/ethnicity, household income, state, and zip code. We endeavor to store screening data in a way that cannot be used to identify you. For example, IP addresses associated with a particular screening session are protected by one-way hash so that they cannot be traced back to the original IP address. We may provide deidentified or aggregated data to universities, health providers or others for research purposes, in all cases taking reasonable steps to ensure that such data cannot be associated with any particular individual.
Mental Health America treats donor information that is collected offline in the same manner as it treats information collected online. Donor payment information may be collected through third-party processing services. Mental Health America does NOT endorse companies, products or services and strictly prohibits the suggestion of endorsement, recommendation, or superiority of one company, product or service over another company, product or service.
Other Ways We May Disclose Your Information
Please note that if you voluntarily submit any personal information for posting on the Sites, such as a review or a blog post, the information becomes publicly available and can be collected and used by others, so you should use care before posting information about yourself online.
Links to Other Web Sites
When Mental Health America's Site includes links to other sites, MHA does not assume any responsibility or liability for any communications or materials available at the sites to which it links, including responsibility or liability for their accuracy. No link on Mental Health America's Site is a referral or endorsement of either the linked-to entity or any product or service.
If our information practices change at some time in the future, we will post the policy changes to our Site to notify you of these changes and may provide you with the ability to opt out of these new uses. If you are concerned about how your information is used, you should check back at our Web site periodically.
With respect to security: We endeavor to make sure that our Site and services provided by MHA protect personal information that we receive are secure. When we transfer and receive certain types of sensitive information such as financial information, we redirect visitors to a secure server and will notify visitors through a pop-up screen on our Site. However, no Site or online transaction is completely and perfectly secure, and you should exercise care and judgment in ensuring that you follow good security practices, including accessing our Site through a secure device and internet connection.
All sensitive information provided by individuals to Mental Health America is considered confidential, unless otherwise noted. Information is never sold or traded. If Mental Health America wishes to use any confidential information provided, the provider will be contacted, and a release form outlining its use will be provided. Individuals retain the right to request Mental Health America remove their information from all mailings, both online and on paper at any time, and Mental Health America will endeavor to remove the information in a reasonable manner, but delays between any such request and the discontinuation of related mailings can occur.
Your Options Concerning Personal Information
We provide all visitors to our Site with the ability to make certain requests regarding their personal information. For example, you can request:
- information regarding the categories and specific information we have collected about you;
- correction of information we have about you that is incorrect; and
- deletion of information we have collected about you.
Your exercise of these rights will have no adverse effect on the price and quality of our goods or services. When you exercise these rights and submit a request to us, we may verify your identity by asking you for your email address, telephone number, or other information. We also may use a third party verification provider to verify your identity.
Opt-Out for Email and Regular Mail: If you provide us with your email or postal address, we may contact you unless you explicitly opt out by calling us, mailing us, or emailing us at firstname.lastname@example.org or by calling 800-969-6MHA.
To make any of these requests, please contact us as described below, under Contact Us.
Visitors from Outside the United States—Cross-Border Transfer